Let’s solve problems together
From day one, we’ll jump into the deep end with your team. By immersing ourselves in your day-to-day business operations, we’ll see what’s working well and what needs improvement. Once we get a good sense of your needs, we’ll offer up advice and recommendations to help improve performance and solve challenges.
Transforming your process
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Review process documentation identifying opportunities to improve service delivery
Evaluate process structure using quality management tools to make data driven observations
Determine ideal process outcomes based on client’s business requirements
Provide in-depth feedback and recommendations based on industry’s best practices
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Leverage process evaluation findings to redesign effective programs that meet client’s needs
Redesign processes to decrease operational constraints, remove non-value-added steps, and reduce operational risks
Improve operational performance by building internal controls, establishing key performance indicators (KPIs), and designing monitoring dashboards
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Operationalize new programs or initiatives to improve user experience while maximizing efficiency
Ensure new programs comply with state and federal regulations
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Provide documentation for training and reference including standard operating procedures (SOPs), process maps, and RACIs
Before starting a program for adults with autism, we turned to Phil to help us create a 10-year sustainability plan. He adeptly guided our executive and board team through a financial analysis to identify what would be required to achieve this desired growth initiative. With Phil’s support, we developed a confident, data-driven roadmap rooted in sound, objective insights. Phil is an exceptional listener, and his style of interaction is pleasant and affable. His credibility is second to none, and we felt reassured knowing we were in such capable hands throughout this project.”
Kevin J. Brothers, Ph.D.
Founding Executive Director,
Somerset Hills Learning Institute
Guiding your vision
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Consult on program management, culture building, and process performance
Review end-to-end business operations and provide recommendations for improvement
Support client with onboarding technology solutions coordinating program, fiscal, IT, and vendor
Identify revenue generating and/or expense reduction opportunities within client’s organization
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Create custom analytical models that meet the needs of client’s program including forecasting, budgeting, what-if, and forensic models
Improve informed decision-making by recommending and designing data models for on-going program monitoring and intervention
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Identify common pain points in existing programs and processes by conducting in-depth analyses
Provide recommendations to mitigate future recurrences of similar operational failures
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Facilitate strategic management and leadership sessions
Conduct after action reviews to program launches
Organize leadership retreats for independent facilitation
Lead solution ideation through design thinking models, value stream mapping, and service roadmaps
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Empower aspiring leaders through development of soft, analytical, and management skills
Support middle managers with situational leadership during challenges such as new program launches and change management
How we can help you
From planning to execution, we offer expertise and collaborative guidance to achieve your goals. We style our approach based on your distinct needs, ensuring that every detail is handled, and the job is done right.